WHO WE ARE?

Terrazzo is committed to protecting the personal data of Customers/Users of Terrazzo products and services, as well as personal data in all situations in which personal data processing occurs, in this context, prepared this Policy, which is based on its commitment to respecting personal data protection rules.

WHY THIS PERSONAL DATA PROTECTION POLICY?

This Policy aims to inform Customers/Users of the general rules for processing personal data, which are collected and processed in strict respect and compliance with the provisions of the personal data protection legislation in force at all times, namely the Regulation (UE) 2016/679 of the European Parliament and the Council, on the date of the last review 7 January of 2022 (“GDPR”).

Terrazzo respects best practices in the field of security and protection of personal data, having for this purpose taken the necessary technical and organizational measures in order to comply with the GDPR and ensure that the processing of personal data is lawful, leal, transparent and limited to authorized purposes.

Terrazzo is committed to the protection and confidentiality of personal data, having adopted the measures it considers appropriate to ensure the accuracy, integrity and confidentiality of personal data, as well as, all other rights that belong to their respective holders.

The rules provided for in this Data Protection Policy complement the provisions, on the protection and processing of personal data, provided for in the contracts that Customers/Users enter into with Terrazzo , like this, the rules set out in the terms and conditions that regulate the offer of different products and services and which are duly published on the website.

WHAT THIS DATA PROTECTION POLICY COVERS?

This Data Protection Policy applies exclusively to the collection and processing of personal data for which Terrazzo is responsible for the respective processing., within the scope of the services and products made available to its Customers/Users and in all situations in which personal data is processed by Terrazzo.

The Terrazzo website may include access links to other websites that are outside Terrazzo. The provision of such links is made in good faith, Terrazzo cannot be held responsible for the collection and processing of personal data carried out through these websites, nor does Terrazzo assume any responsibility in relation to such websites, particularly regarding its accuracy, credibility and features available in them.

WHAT ARE PERSONAL DATA?

Personal data is any information, of any nature and regardless of the respective support, including sound and image, relating to an identified or identifiable natural person.

A natural person who can be identified is considered identifiable, directly or indirectly, namely by reference to a name, identification number, location data, identifiers electronically or to one or more specific elements of your physical identity, physiological, genetics, mental, economic, cultural or social.

WHAT THE PROCESSING OF PERSONAL DATA CONSISTS OF?

The processing of personal data consists of an operation or set of operations carried out on personal data or sets of personal data, through automated means, or not, namely the collection, the registration, the organization, the structuring, conservation, the adaptation, the recovery, the consultation, the use, the disclosure, diffusion, comparison, interconnection, the limitation, erasure or destruction.

QUEM É O RESPONSÁVEL PELO TRATAMENTO DE DADOS?

A entidade responsável pelo tratamento dos dados pessoais é o próprio Terrazzo que determina as finalidades e os meios de tratamento dos mesmos.

Para este efeito, caso o titular dos dados pessoais necessite de entrar em contacto com o responsável pelo tratamento de dados, poderá fazê-lo através dos meios e contactos abaixo indicados:

www.terrazzo-experience.pt, +351912943147 (Call to national mobile network), info@terrazzo-experience.pt

QUEM É O ENCARREGADO DA PROTEÇÃO DE DADOS?

O encarregado da proteção de dados desempenha um papel relevante no tratamento dos dados pessoais, garantindo, entre outros aspetos, a conformidade dos tratamentos de dados com a legislação em vigor, verifying compliance with this Data Protection Policy and defining clear rules for the processing of personal data, ensuring that everyone who entrusts it with the processing of their personal data, are aware of how Terrazzo treats them and what rights they have in this matter.

Like this, holders of personal data, if you want, may address a communication to the Data Protection Officer, regarding matters relating to the processing of personal data, using, for the purpose, contacts on the Terrazzo website .

WHAT TYPES OF PERSONAL DATA ARE PROCESSED?

Or Terrace, within the scope of the activities it develops, carries out the processing of personal data necessary for the provision of services and/or supply of products, as well as, at the level of social intervention, treating data like name, the address, the telephone number and email address, according to more detailed information made available to holders of personal data.

Without prejudice to compliance with legal standards regarding the conservation and transmission of data for research purposes, detection, repression of serious crimes, as well as other treatments to which you are legally obliged, traffic data, geographic location, profile and/or consumption of the Customer/Users will be handled by Terrazzo , to the extent necessary for the respective provision of services. This way, location-based, profile and/or consumption, the Customer/User will have access, namely, specific functionalities of the services, content suggestions and local information services.

Location information can also be recorded and transmitted to organizations with legal authority to receive emergency calls, for the purpose of responding to incoming calls.

Personal data, of traffic, geographic location, profile and/or consumption are equally treated, for marketing purposes or publicizing offers of goods or services from Terrazzo, if the respective holder has authorized it.

Personal data will also be processed, if the respective holder has authorized it, for the purpose of disseminating information services and lists, within the scope of universal service, including transmission to third parties for publication of said lists and provision of information services.

If there is prior consent from the Customer/User, This can be removed at any time, without, however, the lawfulness of processing carried out based on previously given consent is compromised.

WHEN AND HOW WE COLLECT YOUR PERSONAL DATA?

Terrazzo collects your personal data, namely via telephone, in writing and via the website, garantindo, whenever necessary, the prior consent of the holder of personal data.

Some personal data is indispensable for the execution of the contract and, in case of lack or insufficiency of the same, Terrazzo will not be able to make the product or service in question available.

If the holder of the personal data is not a Terrazzo Customer/User , the respective personal data will only be processed when they are made available, namely by subscribing to newsletters, in which case the rules of this Data Protection Policy will apply.

The personal data collected may be processed electronically and in an automated or non-automated manner, ensuring in all cases strict compliance with personal data protection legislation, being stored in specific databases, created for this purpose and, in any situation, the data collected will be used for a purpose other than that for which it was collected or given consent by the data subject.

WHO ARE THE RECIPIENTS OF PERSONAL DATA?

Without prejudice to the recipients indicated throughout this Data Protection Policy, Terrazzo may communicate the Customer/User's personal data, for the purpose of complying with legal obligations, namely to police entities, judicial, tax and regulatory.

WHAT ARE THE PURPOSES OF PROCESSING PERSONAL DATA?

In general, the personal data collected is based on and is intended for the management of the contractual relationship, the provision of contracted services and the adequacy of services to the needs and interests of the Customer/User. Terrazzo can also, as long as legally permissible, use the personal data provided by the holder for other purposes, such as sending suggestions, dissemination of institutional brand information, publicize campaigns, promotions, advertising and news about Terrazzo products and/or services, as well as for carrying out market studies or evaluation surveys.

 HOW LONG DO WE KEEP YOUR PERSONAL DATA?

The period for which personal data is stored and preserved varies depending on the purpose for which the information is processed..

Effectively, existem requisitos legais que obrigam a conservar os dados por um período mínimo. Like this, e sempre que não exista uma exigência legal específica, os dados serão armazenados e conservados apenas pelo período mínimo necessário para a prossecução das finalidades que motivaram a sua recolha ou o seu posterior tratamento, nos termos definidos na lei.

QUAIS SÃO OS SEUS DIREITOS ENQUANTO TITULAR?

Enquanto titulares dos dados pessoais, é garantido aos Clientes/Utilizadores, a qualquer momento, o direito de acesso, retificação, atualização, limitação e apagamento dos seus dados pessoais (except for data that is essential for the provision of services by Terrazzo duly identified in the Form as being mandatory to be provided or for the fulfillment of legal obligations to which the person responsible for the treatment is subject), the right to object to the use of them for commercial purposes by Terrazzo and to withdraw consent, without this compromising the lawfulness of the processing carried out under that consent, as well as the right to data portability.

HOW CAN YOU ACCESS, RECTIFY, TO UPDATE, LIMIT, TO SWITCH OFF, OPPOSE TO THE PROCESSING OF YOUR PERSONAL DATA, OR REMOVE CONSENT?

Without prejudice to the provisions of the GDPR, the holder of personal data may do so, directly or upon written request, addressed to the respective Data Controller, through the contacts provided for this purpose in this document, as well as other contacts provided by Terrazzo .

HOW CAN YOU OBJECT TO RECEIVING CONTACTS FOR MARKETING PURPOSES?

Terrazzo can promote promotional activities with its Customers/Users, of new products or services, namely via telephone, e-mail, SMS, MMS or any other electronic communications service, if the holder of personal data has given their consent.

If the holder of personal data does not wish to continue receiving these communications, he or she may, a qualquer momento, withdraw your consent to the use of your data for marketing purposes.

HOW CAN YOU COMPLAIN?

Without prejudice to being able to submit complaints directly to Terrazzo , through the contacts made available for this purpose, the Customer/User can complain directly to the Control Authority, which is the National Data Protection Commission (CNPD), using the contacts provided by this entity for this purpose.

WHAT MEASURES ARE ADOPTED BY TERRAZZO TO ENSURE THE SECURITY OF YOUR PERSONAL DATA?

Terrazzo is committed to ensuring the protection of the security of personal data made available to it, having approved and implemented strict rules in this matter. Compliance with these rules constitutes an obligation for all those who legally access them..

Bearing in mind the concern and commitment that Terrazzo shows in defending personal data, several security measures were adopted, of a technical and organizational nature, in order to protect the personal data made available to you against their dissemination, loss, misuse, change, unauthorized processing or access, as well as against any other form of illicit treatment.

Additionally, third parties that, within the scope of service provision, process personal data of the Customer/User in the name and on behalf of Terrazzo, are obliged, in writing, to carry out appropriate technical and security measures that, at every moment, meet the requirements set out in current legislation and ensure the defense of the data subject’s rights (namely, protecting the privacy and personal data of Customers/Users).

In this regard, no website do Terrazzo, personal data collection forms require encrypted Browser sessions and all personal data transferred is stored securely in Terrazzo systems that, in turn, are located on the Terrazzo server , covered by all physical and logical security measures that Terrazzo understood to be essential to the protection of personal data.

Despite the security measures adopted by Terrazzo , Terrazzo warns everyone who surfs the Internet to adopt additional security measures, namely, ensure that they use an up-to-date PC and browser with properly configured security patches, with active firewall, antivirus and “anti-spyware” and to ensure the authenticity of the websites they visit on the internet, should avoid websites whose reputation they do not trust.

 UNDER WHAT CIRCUMSTANCES IS DATA COMMUNICATION TO OTHER ENTITIES? (THIRD PARTIES AND SUBCONTRACTORS)?

Or Terrace , within the scope of its activity, may use third parties to provide certain services. Sometimes, the provision of these services implies access, by these entities, the personal data of Customers/Users. When this happens, Terrazzo takes appropriate measures, in order to ensure that the entities that have access to the data are reputable and offer the highest guarantees at this level, which is duly enshrined and contractually safeguarded between Terrazzo and the(s) third(s) entity(s).

Like this, any entity subcontracted by Terrazzo will process the personal data of our Customers/Users, in the name and on behalf of Terrazzo and adopting necessary technical and organizational measures in order to protect personal data against destruction, accidental or unlawful, accidental loss, the change, unauthorized dissemination or access and against any other form of illicit processing.

In either case, Terrazzo remains responsible for the personal data made available to it.

UNDER WHAT CIRCUMSTANCES DO WE TRANSFER YOUR PERSONAL DATA?

The provision of certain services by Terrazzo may involve the transfer of your data outside of Portugal, including outside the European Union or to International Organizations.

In such a case, Terrazzo will strictly comply with applicable legal provisions, particularly regarding the determination of the suitability of the(s) country(es) of destination with regard to the protection of personal data and the requirements applicable to such transfers, including, whenever applicable, the conclusion of appropriate contractual instruments that guarantee and respect the legal requirements in force.

HOW CAN YOU FIND OUT ABOUT ANY CHANGES TO TERRAZZO’S PERSONAL DATA PROTECTION POLICY ?

Terrazzo reserves the right to at any time, make readjustments or changes to this Personal Data Protection Policy, these changes being duly publicized on Terrazzo’s various communication channels .

COOKIE POLICY

WHAT ARE COOKIES?

“Cookies” are small software tags that are stored on access equipment through the browser (browser), retaining only information related to preferences, not including, as such, personal data.

 WHAT COOKIES ARE FOR?

Cookies are used to help determine the usefulness, interest and number of uses of websites, allowing faster and more efficient navigation, eliminating the need to repeatedly enter the same information.

WHAT TYPES OF COOKIES ARE THERE?

There are two groups of cookies that can be used

Permanent cookies – these are cookies that are stored at the browser level on access devices (PC, mobile e tablet) and which are used whenever you make a new visit to the Terrazzo website . They are used, generally, to direct navigation to the user's interests, allowing us to provide a more personalized service.

Session cookies – these are temporary cookies that remain in the browser's cookie file until you leave the website. The information obtained by these cookies is used to analyze web traffic patterns, allowing you to identify problems and provide a better browsing experience.

FOR WHAT PURPOSES DO WE USE COOKIES?

Strictly necessary cookies – Allow navigation on the website and use of applications, as well as accessing secure areas of the website. Without these cookies, the required services cannot be provided.

Analytical cookies – They are used anonymously for the purposes of creating and analyzing statistics, in order to improve the functioning of the website.

Functionality cookies – Store user preferences regarding use of the website, so that you don't have to configure the site again each time you visit it.

Third-party cookies – Measure the success of applications and the effectiveness of third-party advertising. They can also be used to customize a widget with user data.

Advertising cookies – Target advertising based on the interests of each user, in order to target advertising campaigns taking into account user tastes, being that, furthermore, limit the number of times you see the ad, helping to measure advertising effectiveness and website organization success.

HOW CAN YOU MANAGE COOKIES?

All browsers allow the user to accept, refuse or delete cookies, and also inform the user whenever a cookie is received, namely by selecting the appropriate settings in the respective browser. The user can configure cookies in the “options” or “preferences” menu of their browser.

Note, however, what, when disabling cookies, may prevent some web services from working properly, affecting, partially or completely, website navigation.

This website uses cookies to provide a better user experience. By browsing the site you are consenting to its use.